Episodes
Wednesday Oct 02, 2024
Strengthening Veterinary Teams & Navigating Client Conflicts with Dr. Peter Weinstein
Wednesday Oct 02, 2024
Wednesday Oct 02, 2024
In this week's episode of Why Do Pets Matter, I had the pleasure of chatting with my good friend Dr. Peter Weinstein, a retired veterinarian, writer, and podcaster who’s made it his mission to mentor both new and seasoned vets. Peter shares some really valuable insights on how to lead with emotional intelligence, build strong, supportive teams, and create better relationships with clients. We dive into the deep bond we all have with our pets, the emotional challenges that come with being a veterinarian, and how to handle conflicts with clients in a way that strengthens trust. Peter also talks about the importance of creating long-term relationships and fostering a positive culture in veterinary practices. Whether you’re a vet or a pet owner, this episode has something for you. Join us for a heartfelt conversation about the evolving role of veterinarians and why pets truly matter.
Guest Links:
https://www.linkedin.com/in/pawdr/
www.simplesolutionsforvets.com
https://www.unfilteredvetdiscussions.com/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
Thursday Sep 05, 2024
Understanding Neurodiversity in Veterinary Practices With Ron Sosa
Thursday Sep 05, 2024
Thursday Sep 05, 2024
In this episode of Why Do Pets Matter, I sit down with Ron Sosa, founder and CEO of Synaptic Neuro-Inclusive Leadership and Executive Director at Uncharted Veterinary Conferences. We talk about the importance of neurodiversity in veterinary practices and how understanding different perspectives can improve communication and teamwork. Ron shares his insights on how veterinarians and staff can create a more inclusive environment for both colleagues and clients. We also dive into the unique responsibility of advocating for our pets and the challenges it presents in veterinary care. Whether you're a pet owner, veterinary professional, or just curious about neurodiversity, this episode is packed with valuable lessons on empathy, active listening, and building bridges in the workplace.
Guest Links:
https://www.linkedin.com/in/ronald-sosa-cvpm-53453797/
https://ronsosa84.wixsite.com/synaptic-leadership
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
Friday Aug 16, 2024
Friday Aug 16, 2024
In this episode of Why Do Pets Matter?, I’m excited to welcome two incredible guests, Rhonda Bell and Debbie Boone, as we dive into the creation of the North American Association of Veterinary Receptionists (NAAVR). Rhonda and Debbie share their passion for supporting the front desk heroes of veterinary practices—the client service representatives (CSRs). We discuss the vital role CSRs play in shaping client experiences and ensuring the smooth operation of veterinary clinics.
Together, we explore the inspiration behind NAAVR, the challenges faced in its creation, and the overwhelming response from the veterinary community. Whether you're a CSR, a veterinary professional, or simply interested in the veterinary industry, this episode offers valuable insights into the importance of communication, client care, and the future of veterinary receptionists.
Tune in, learn more about NAAVR, and discover how this new association is set to elevate the standards of veterinary client service. Don't miss out on this engaging and informative conversation!
Guest Links:
https://naavr.org/
https://www.facebook.com/naavr/
https://www.instagram.com/naavr_ccep/
https://www.linkedin.com/in/rhondabellcvpm/
https://www.linkedin.com/company/dogdaysconsulting/
https://dogdaysconsulting.com/
Website: https://debbieboonecvpm.com/
FB: https://www.facebook.com/debbieboonecvpm
IG: https://www.instagram.com/debbieboonecvpm/
LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/
Podcast: https://thebendpodcast.podbean.com/
YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA
Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305
Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA
Wednesday Aug 14, 2024
Wednesday Aug 14, 2024
In this episode of Why Do Pets Matter?, I’m thrilled to sit down with my dear friend, Debbie Boone, founder of Debbie Boone Consulting and author of Hospitality in Health Care. Debbie, who was also the president of the Vet Partners Group, brings her wealth of experience to our conversation as we dive into improving communication, collaboration, and transparency within veterinary practices.
We chat about the vital role of client service representatives (CSRs) and how creating a positive work environment can lead to better experiences for clients and pets alike. Plus, Debbie shares some exciting news about her latest project—the North American Association of Veterinary Receptionists (NAAVR)—a new initiative focused on empowering and supporting veterinary receptionists.
Guest Links:
https://naavr.org/
https://www.facebook.com/naavr/
https://www.instagram.com/naavr_ccep/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA
Monday Aug 12, 2024
Monday Aug 12, 2024
In this episode of the Why Do Pets Matter podcast, I had the pleasure of interviewing Rhonda Bell of Dog Days Consulting. Rhonda shared her insights on how she helps pet-related businesses refine their brand and better connect with clients. We delved into the importance of aligning veterinary practice culture with effective digital marketing and communication strategies to enhance client relationships and improve patient outcomes. Rhonda also revealed the exciting launch of the North American Association of Veterinary Receptionists (NAAVR), an initiative dedicated to elevating the role of veterinary receptionists through education and professional development. We discussed the importance of transparency, relationship-building, and the unique value each team member brings to a practice.
Guest Links:
https://naavr.org/
https://www.facebook.com/naavr/
https://www.instagram.com/naavr_ccep/
https://www.linkedin.com/in/rhondabellcvpm/
https://www.linkedin.com/company/dogdaysconsulting/
https://dogdaysconsulting.com/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA
Thursday Aug 08, 2024
Fostering Positive Veterinary Culture with Josh Vaisman
Thursday Aug 08, 2024
Thursday Aug 08, 2024
In this episode of Why Do Pets Matter?, I'm excited to chat with my good friend, Josh Vaisman, Co-Founder of Flourish Veterinary Consulting and author of "Lead to Thrive: The Science of Crafting a Positive Veterinary Culture."
Josh shares his journey from veterinary practice to starting his own consulting firm, focusing on translating social science research into practical strategies for workplace well-being. We delve into the deep connection between humans and pets, the importance of fostering positive work environments, and how effective leadership can transform veterinary care.
Josh also discusses his new venture into conflict management and positive communication practices. Join us as we explore the significance of pets in our lives and how we can create thriving, compassionate veterinary practices.
Guest Links:
https://www.linkedin.com/in/josh-vaisman-mappcp-pgd-8371877/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals,"
https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
Thursday Jun 20, 2024
Creating Safe and Harmonious Homes for Babies and Dogs With Jen Shryock
Thursday Jun 20, 2024
Thursday Jun 20, 2024
This week on Why Do Pets Matter?, we welcome Jen Shryock, the founder of Family Paws Parent Education!
Jen specializes in guiding families through the process of integrating dogs and new babies into a cohesive household. With her background in special education, Jen shares essential tips on preparing your dog for a new family member, understanding canine behavior, and ensuring the safety and comfort of both pets and children.
Tune in as we discuss Jen’s thoughtful approach and practical advice for creating a loving and secure environment for the entire family.
Guest Links:
https://www.linkedin.com/in/jshryock/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
Thursday May 23, 2024
Thursday May 23, 2024
In this episode, I welcome Kelly Baltzell, CEO of Beyond Indigo Pets, for an in-depth conversation on the critical role pets play in our lives and the challenges and triumphs in the veterinary industry.
We discuss the emotional toll of euthanasia on both veterinarians and pet owners, the importance of transparent communication, and how marketing can enhance veterinary practices.
Kelly also shares insights from her podcast, Unfiltered Vet Discussions, emphasizing the need for honest, holistic conversations in the veterinary field. Tune in to explore how meaningful dialogue can strengthen the human-animal bond and improve the veterinary care experience for all.
Guest Links:
https://www.beyondindigopets.com/
https://www.unfilteredvetdiscussions.com/
https://www.linkedin.com/in/kellybaltzell/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
Thursday May 09, 2024
Thursday May 09, 2024
I had the pleasure of speaking with Janet Hoy-Gerlach, the visionary behind One Health People-Animal Wellness.
As a former tenured professor at the University of Toledo and now an adjunct faculty member at Case Western Reserve University, Janet brings a wealth of knowledge to the discussion.
We delved into the profound significance of human-animal relationships in mental health and social work, uncovering how animals can serve as crucial lifelines for individuals contemplating suicide.
Drawing from her experiences, Janet passionately advocates for policies and practices that prioritize the well-being of both people and their beloved pets.
Through initiatives like Open Door Veterinary Collective, she works tirelessly to reduce barriers to veterinary care and ensure access to essential resources for both humans and animals.
Guest Links:
https://opendoorconsults.org/social-work-hub/
https://www.linkedin.com/in/emotionalsupportanimal/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
Thursday Apr 25, 2024
Championing Animal Welfare with Debbie Dahmer
Thursday Apr 25, 2024
Thursday Apr 25, 2024
In this episode, I sat down with the fantastic Debbie Dahmer, the host of "Voices Carry For Animals", to delve into the profound significance of pets in our lives and the vital importance of responsible pet ownership.
Debbie shares her deep commitment to advocating for shelter animal adoption and emphasizes the ethical imperative of spaying and neutering. Drawing from personal experiences with her own beloved pets, she highlights the profound emotional connection between humans and animals and stresses the need for legislative action to protect their welfare.
Through heartfelt anecdotes and practical advice, I am inspired by Debbie's advocacy, encouraging listeners to join the cause and make a difference in the lives of animals everywhere.
Guest Links:
If you would like to listen to Debbie's show, you can do so here: https://www.linkedin.com/in/debbie-dahmer-794187120/
https://voicescarryforanimals.com/
https://www.linkedin.com/in/debbie-dahmer-794187120/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation